HR Officer
Listed on 2026-01-22
-
HR/Recruitment
Employee Relations, Talent Manager, HR Manager
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking a proactive and detail-oriented HR Officer to support the HR function across payroll, employee relations, compliance, and administration
. The role will play a key part in ensuring smooth HR operations, maintaining compliance with South African labor legislation, and contributing to employee engagement and development initiatives.
Start Date: ASAP
Shift Pattern: M-F 15:00 - 24:00 SAT
This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions.
POSITION RESPONSIBILITIES
Key Responsibilities:
Recruitment & Onboarding
Coordinate pre-employment checks, including reference verifications and required documentation.
Support the induction process to ensure seamless onboarding of new employees.
Payroll & Benefits Administration
Collect and verify employee timesheets, leave records, and payroll inputs.
Assist in payroll processing and help resolve payroll queries.
Support the administration of employee benefits (medical aid, provident funds, UIF submissions).
Employee Relations & Compliance
Maintain accurate employee records and update HR databases.
Disciplinary procedures, grievance handling, and performance management processes.
Ensure compliance with South African labor laws, including BCEA, LRA, and EEA.
Training & Development
Assist in identifying training needs and scheduling learning and development programs.
Maintain accurate training records and track employee development progress.
HR Administration & Reporting
Prepare HR reports on attendance, turnover, and compliance.
Ensure proper filing and documentation of employee records.
Support employee wellness initiatives and company engagement activities.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Experience and Qualifications:
Diploma or Bachelor’s degree in Human Resources, Industrial Psychology, Business Administration, or related field.
3 years of HR experience, preferably in a generalist role.
Knowledge of HR practices in the BPO industry (advantageous).
Experience with payroll processing will be beneficial.
Skills &
Competencies:
Strong organizational and administrative skills with attention to detail.
Knowledge of South African labor legislation and HR compliance requirements.
Excellent communication and interpersonal skills.
Ability to handle sensitive information with confidentiality and professionalism.
Proficiency in MS Office (Word, Excel, PowerPoint) and HRIS systems.
Problem-solving mindset with the ability to work independently and as part of a team.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Subject to the program and location of the position
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