People Partner

People Partner - Cape Town

CXP are now part of the Huntswood Group

To establish a strategic partnership with the operation and ensure that people practices are aligned with operational practices to yield optimal performance.

To establish a strategic partnership with the operation and ensure that people practices are aligned with operational practices to yield optimal performance.

• Provides advisory in relation to misconduct, operational requirements, in capacities, grievances, and dispute resolution.
• Facilitates all matters relating to misconduct, incapacity, operational requirements, grievances, and disputes.
• Mitigates and defends Industrial relations risk at the CCMA.
• Actively identifies gaps, proposes, and implements changes within contractual frameworks and organisational policies.
• Drives Employment Equity and ensures adherence to policies.
• Ensures compliance to legal, business and client requirements.
• Acts as performance improvement driver and provokes positive changes in people management.
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Promotes performance management and calibration sessions.
• Proposes changes for continuous improvement.
• Identifies poor performance and implements measurable change to yield positive outcomes.
• Acts as a single point of contact for employees and managers in the business unit.
• Proactively supports the delivery of People Processes.
• Conducts weekly meetings with stakeholders to conduct a needs analysis and provide feedback on People actions.
• Analyses client feedback and processes and uses this feedback to ensure service enhancements.
• Engages with management team and responds to queries promptly, ensuring improvement opportunities are actioned and measured.
• Performs a support role for the business by ensuring collaboration and proactive communication between departments.
• Presentation of M  and suggestions about change management.
• Provides meaningful reporting to facilitate business decisions.
• Reviews exit information and drives positive change.
• Performs stay interviews.
• Identifies proactive measures to reduce and mitigate attrition.
• Facilitates employee ambassador sessions and collaborates with respective departments to yield positive change.
• Works closely with all stakeholders to understand reporting requirements and compiles necessary reports to impact positive change.
• Liaises with the People Projects Partner and other stakeholders to timeously contribute to the successful delivery and completion of people and business-related projects.

• Grade 12 or equivalent NQF level qualification.
• HR tertiary qualification or equivalent.
• 3-5 years’ experience in an HR Business Partner, HR Manager or HR Generalist role.
• Previous experience in a call centre advantageous.
• Strong MS Excel and PowerPoint skills.

• People Management Skills; mentor and drive people development; ensure high levels of employee engagement.
• Strong and adaptable communication skills with the ability to influence and motivate.
• Active Listening skills.
• Coaching Skills; ability to deliver constructive feedback.
• Planning and Organisational Skills; defining performance standards and meeting service levels; manage resources; good time management.
• Good interpersonal skills.
• Strong analytical abilities; ability to collate, manage and analyse data.
• Adaptability / Flexibility.
• Problem solving skills and adept at troubleshooting.
• Resilient approach and the ability to manage under pressure.
• Knowledge of legislative requirements.
• Excellent decision-making skills.

• Huntswood’s employees are described as dependable, driven and collaborative.
• The job holder should align to our 6 Fundamental Values:
• • Bring Your “A” Game
• • Strive For Greater
• • Enable and empower all employees
• • Do the right thing
• • Own it
• • Deliver unbelievable service

"It's not just about what we do, but the way we do it. And it's our values that make us special."

NB:
All appointments are subject to the positive outcome of pre-employment verification checks.

Mid-Senior level

Full-time

General Business, Management, and Business Development

Outsourcing/Offshoring