HR Officer

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Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Start Date
: ASAP

Shift Pattern
: M-F 15:00 - 24:00 SAT

• Coordinate pre-employment checks, including reference verifications and required documentation.
• Support the induction process to ensure seamless onboarding of new employees.

• Collect and verify employee timesheets, leave records, and payroll inputs.
• Assist in payroll processing and help resolve payroll queries.
• Support the administration of employee benefits (medical aid, provident funds, UIF submissions).

• Maintain accurate employee records and update HR databases.
• Disciplinary procedures, grievance handling, and performance management processes.
• Ensure compliance with South African labor laws, including BCEA, LRA, and EEA.

• Assist in identifying training needs and scheduling learning and development programs.
• Maintain accurate training records and track employee development progress.

• Prepare HR reports on attendance, turnover, and compliance.
• Ensure proper filing and documentation of employee records.
• Support employee wellness initiatives and company engagement activities.

• Diploma or Bachelor’s degree in Human Resources, Industrial Psychology, Business Administration, or related field.
• 3 years of HR experience, preferably in a generalist role.
• Knowledge of HR practices in the BPO industry (advantageous).
• Experience with payroll processing will be beneficial.

• Strong organizational and administrative skills with attention to detail.
• Knowledge of South African labor legislation and HR compliance requirements.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficiency in MS Office (Word, Excel, PowerPoint) and HRIS systems.
• Problem-solving mindset with the ability to work independently and as part of a team.
• Must be able to work fully onsite Monday - Friday US hours.

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Annual Leave:
  Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits:
  
  After probation, employees qualify for Medical Insurance. This gives you access to general practitioners, chronic medication, basic dental and optical care, as well as emergency services, ensuring essential healthcare support and peace of mind.
• Career Growth:
  We prioritize internal promotions and offer clear pathways for advancement across departments.
• Paid Training:
  Gain valuable skills and knowledge while earning a salary.
• Positive Work Environment:
  Join a collaborative, team-oriented culture that values engagement and support.
• Casual Dress Code:
  Enjoy a relaxed dress policy that lets you work comfortably.

This job operates in a professional office environment. While performing the…