Restaurant Manager

Job Description

A well-established landmark restaurant seeking an experienced and dynamic Senior Front of House Manager to lead operations at a high-volume, service-driven venue.

This is a senior leadership role suited to a hospitality professional who thrives in fast-paced environments, leads from the front, can manage staff and is passionate about exceptional guest experiences.

Key Responsibilities

• Oversee all front-of-house operations, including opening and closing procedures, service standards, and cash-ups
• Lead, mentor, and manage a management team and a staff complement of approximately 60 employees.
• Ensure consistently high levels of guest satisfaction and service delivery
• Manage staffing, shift planning, and labour efficiency
• Handle guest feedback, queries, and complaints professionally and effectively and through social media platforms
• Drive productivity, sales performance, and operational excellence
• Monitor costs, minimise wastage, and ensure stock and inventory controls
• Maintain compliance with company policies, procedures, and hospitality best practices
• Work closely with senior leadership to implement operational and service strategies

The Ideal Candidate

• Is service-obsessed, calm under pressure, and highly organised
• Leads with confidence, empathy, and accountability
• Has strong attention to detail and a hands-on management style
• Is commercially aware and driven by standards, consistency, and results

Requirements

Minimum Requirements

• Minimum 8 years’ proven experience in restaurant or hospitality management (senior level essential)
• Demonstrated experience leading multiple managers and large teams
• Strong operational, people-management, and leadership skills
• Excellent communication, interpersonal, and problem-solving abilities
• High level of computer literacy and familiarity with restaurant management systems
• Ability to work hospitality hours, including weekends and public holidays
• Ability to commute reliably to the Southern Suburbs
• Must have the legal right to work in South Africa

Requirements
REQUIREMENTS:
Matric, Culinary Diploma preferred Preferably +/- 4 years previous experience in a senior chef role Work experience as a Sushi Chef or at an Asian restaurant Good knowledge of various sushi types and sushi-rolling techniques Own transport with valid driver’s license Ability to work both fast and accurately Leadership and management skills Able to work in a team Basic computer skills (word, excel, outlook) Exceptional customer-service skills Excellent written & oral communication skills Strong organizational skills Attention to detail Availability to work within opening hours (e.g. evenings, public holidays, weekends) Ability to work under pressure Creative problem-solving skills