Front Office Supervisor

Job in Cape Town, 7100, South Africa

Listing for: COREcruitment

Full Time position
Listed on 2026-02-04

Job specializations:

Hospitality / Hotel / Catering
Hotel Front Desk, Front Desk/Receptionist, Hospitality & Tourism, Guest Services

New opportunity for an experienced Front Office Supervisor to join the leadership team with this international hotel group, with the role being based in Cape Town.

As Front Office Supervisor you’ll be assisting in oversight of daily operations of this busy Front Office department including staff management, ensuring smooth check-in/check-out processes, handling guest concerns, & maintaining high service standards.

Responsibilities:

Supervise and support front office staff to ensure smooth daily operations

Oversee guest check-in and check-out procedures

Handle guest complaints and resolve issues promptly and professionally

Ensure high standards of customer service and guest satisfaction

Monitor room availability, rates, and reservations in coordination with other departments

Prepare duty rosters and assist with staff training and performance monitoring

Ensure accurate handling of cash, billing, and front desk reports

Enforce hotel policies, procedures, and brand standards

Coordinate with housekeeping, reservations, and maintenance teams

Assist the Front Office Manager with daily reports and operational tasks

Salary Package
: R22 000 ctc + bonus

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