Housekeeping Supervisor

The Faircape Group operates six prestigious retirement and lifestyle villages across the Western Cape, known for their exceptional standards of care and hospitality.

We are seeking a dedicated and experienced Housekeeping Supervisor to join our team at our facility Tokai Estate, located in the Southern Suburbs.

In this role, you will lead and oversee housekeeping operations, ensuring our facility is maintained to the highest standard of cleanliness, order and comfort for our residents.

This is an excellent opportunity to take pride in creating a welcoming environment in an upmarket lifestyle and retirement setting, while leading a motivated housekeeping team.

• A collaborative and supportive environment where you’ll work alongside experts who share your passion for making a meaningful impact.
• Additional leave rewards for long-term commitment.
• Recognition for your dedication through quarterly performance bonuses.
• Exclusive discounts on high-speed internet, ensuring you stay connected.

• Quality Control
  • Ensure priority tasks are completed timeously such as cleaning rooms prior to admission of new residents.
  • Perform room inspection according to the standard checklist along with the Unit or Nursing Services Manager.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Report complaints about service and equipment.
  • Ensure corrective actions given by the manager are implemented.
  • Ensure that records of Housekeeping tasks are up to date and readily available.
  • Routinely check on the condition of work areas to ensure that the work schedule is meeting the needs of the facility and adjust accordingly.
  • Inform maintenance manager of any painting, repair work, replacements of furnishings and equipment that may be required.
  • Recommend changes that could improve service and increase operational efficiency.
• Personnel And Human Resources
  • Conduct daily morning meetings with Housekeepers to discuss workflow, allocation and to address any arising matters.
  • Engage with Housekeeping staff to resolve performance and personnel problems, and to discuss company policies.
  • Redirect issues through appropriate channels.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Assist manager with screening of potential job applicants.
  • Assist manager in evaluating employee performance and recommend personnel actions, such as promotions, transfers, and dismissals
• Administration
  • Plan and prepare employee work schedules for everyday operations as well as once off events.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  • Be available to meet with the direct line manager on a fortnightly basis.
  • Report any urgent matters to the line manager immediately.
  • Coordinate activities with other on-site staff to ensure that services are provided in an efficient and timely manner.
  • Complete weekly report on Housekeeping tasks and staff as directed by the manager.
• Stock Control
  • Check and keep an inventory of Housekeeping equipment and supplies and report problems, damage or loss to the manager.
  • Ensure order of new supplies and stock are placed timeously. Issue supplies and equipment to Housekeeping staff
• Customer Service
  • Perform or assist with cleaning duties as necessary if there are staff shortages.
  • Assist with stain removal and cleaning of resident personal furniture as needed.

• Minimum Grade 10–12 qualification
• 1–2 years’ experience in a similar role; experience within a healthcare environment will be advantageous
• Housekeeping-related training courses will be an added advantage

• Strong understanding of cleaning appliances and their functionalities
• Familiarity with the proper use of cleaning agents and chemicals
• Excellent attention to detail and effective communication skills
• Strong interpersonal abilities
• Proficient in time management and organizational skills

• Demonstrated leadership capability
• Strong critical thinking and effective problem-solving skills
• Proven ability to work collaboratively within a team
• Exceptional attention to detail
• High level of responsibility and…