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Customer Service Rep Resort/Retreat

SPA Host & Guest Liaison Administrator

Job in Cape Town, 7100, South Africa
Listing for: MF Spa & Beauty Placements
Full Time position
Listed on 2026-02-03
Job specializations:
  • Hospitality / Hotel / Catering
    Customer Service Rep, Resort/Retreat
Job Description & How to Apply Below

SPA HOST & GUESTS LIAISON ADMINISTRATOR

PRIVATE RESORT & WELLNESS SPA | South Africa - (ZA)

START: March 2026

TRADING HOURS & SHIFTS:

  • Monday - Sunday
  • 08:00 - 20:00 (shifts apply)
  • 3 Weeks ON / 1 Week OFF

REPORTS TO: SPA Manager / Assistant SPA Manager / GM / CEO

SALARY & COMPANY BENEFITS:

  • R15,000 - R20,000 per month / NEG (Based on desired experience)
  • Retail Commission
  • Company Benefits (Medical Aid, UIF, PF, etc)
  • Company accommodation (shared amenities) | No children / pets
  • Wi Fi
  • Laundry
  • Staff Meals / Meals Allowance
  • International training & traveling incentives
  • Annual Leave

MINIMUM REQUIREMENTS:

  • Matric (Grade 12) / Senior National Certificate
  • Preferred - Internationally accredited certification in SPA / Beauty / Skin Care / Wellness / Holistic Body Therapies / Hospitality
  • At least 2 full years in a front of house role (reception / guest liaison)
  • SPA Reception experience of a luxury Hotel or Day Spa property - essential (Day Spa, Hotel Spa, Cruise Ship Spa or Lodge)
  • Confident in English language (Speak, Read & Write) - we deal with international, UHNW, clients
  • SPA Bookings system confident - you must be computer literate and able to navigate booking systems
  • Confident using MS Outlook, Whats App, Social Media correspondence
  • Highly presentable and beautifully groomed - your presence must exude Premium Spa, Luxury & Exclusivity

    • EXPERIENCE:

  • Guest Relations / Spa Administration / Receptionist employment experience in a 5-star SPA environment (Hotel, Resort or Cruise Ship)
  • High-end, luxury hospitality experience (front-facing department)
  • Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly)
  • Exceptional guest/patient relations
  • Prior experience as a spa therapist is advantageous
  • Prior experience working with UHNW clients

    • KPI:

    • Guest Experience & Front-of-House Excellence
    • Spa Coordination & Scheduling
    • Operational Oversight
    • Sales, Stock & Administration
    • Team Dynamics
    • Representing the brand

    SKILLS & ABILITIES:

    • A natural host/ess with an authentic passion for guest care.
    • Self-motivated, dependable, and solution oriented.
    • Calm and composed under pressure, with strong attention to detail.
    • A positive team player who thrives in a collaborative, guest-focused environment.
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