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Reservationist
Job in
Cape Town, 7100, South Africa
Listed on 2026-02-03
Listing for:
Wild Dreams Hospitality
Full Time
position Listed on 2026-02-03
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep, Event Manager / Planner
Job Description & How to Apply Below
This role is ideally suited to someone with excellent communication skills and proven central reservations experience, with a sales mindset and who is target-driven.
Core Criteria:
- Tertiary qualification in Hospitality and Tourism (preferred)
- 5 years of experience in a central reservations environment
- Must be well-versed in booking systems, with a strong preference for Benson experience
- Must be computer literate with experience using Microsoft Suite
- Excellent communication skills
- Must have strong time-management and organisational skills
- Sales oriented and target-driven
- Manage end-to-end reservations for a portfolio of luxury boutique lodges and retreats, from initial enquiry to confirmed booking
- Handle high volumes of reservations enquiries via email, phone, and online channels with professionalism and efficiency
- Utilise the reservations system to accurately create, amend, and maintain bookings and guest profiles
- Maximise revenue through upselling, cross-selling, and conversion of enquiries, in line with sales targets and KPIs
- Provide clear, accurate information on rates, availability, packages, policies, and lodge offerings
- Maintain strong attention to detail to ensure accuracy of guest details, billing, and special requirements
- Build rapport with guests and agents to deliver a personalised, luxury booking experience
- Liaise closely with lodge teams and internal departments to ensure seamless communication and guest satisfaction
- Track, report on, and work towards individual and team sales targets
- Manage time effectively to prioritise tasks, meet deadlines, and maintain service standards during peak periods
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