Guest Liaision​/Concierge Relief

Guest Liaison / Concierge Relief – Luxury Boutique Hotel, Cape Town

Kendrick Recruitment is excited to recruit a polished and service-driven Guest Liaison for a prestigious luxury boutique hotel in Cape Town. This is your chance to craft unforgettable guest experiences, anticipate needs before they’re voiced, and deliver personalised service that leaves a lasting impression.

What’s on offer:

Salary: R16,500 gross per month

Medical Aid: 50% contribution (main member only, Discovery Health – Key Care plan)

Pension: 6% contribution, both ways (Momentum)

Gratuity:
Paid monthly in arrears

Shift Work:
Early (06:30–15:30) / Late (14:00–23:00) / Night (22:00–07:00)

The Role:

As Guest Liaison / Concierge Relief, you’ll be at the heart of the guest experience—delivering seamless, personalised service from pre-arrival to departure. You’ll manage guest interactions, coordinate internal departments, curate tailored itineraries, and provide informed recommendations across Cape Town’s restaurants, cultural highlights, activities, and more. Every detail counts, from guest profiles to bespoke touches, ensuring each stay is truly extraordinary.

Who they’re looking for:

Proven concierge experience in luxury hospitality (5-star environment essential)

Exceptional organisational and administrative skills

Deep knowledge of Cape Town’s dining, culture, arts, and experiences

Anticipatory, intuitive, and guest-focused with strong communication skills

Sophisticated, polished, and professional presentation

Fluent in English; additional languages an advantage

Computer literate (Opera, MICROS/POS, Word, Excel)

Flexible and willing to work shifts

If you have a passion for creating personalised, world-class guest experiences and thrive in a luxury environment, this is the role for you!