Groups & Events Coordinator

Monthly Basic Salary (Market related, Negotiable)

Our client based in Cape Town CBD is seeking a Groups & Events Coordinator to join their team. The purpose of the role is to optimise sales and profitability through an effective and efficient reservations process whilst enhancing relationships with existing clients.

• Ensure accurate & detailed capturing of reservations
• Maximise revenue & ensure guest satisfaction
• Reviewing, monitoring and revising guest service standards, thereby enhancing guest satisfaction
• Assist & maintain an efficient administration system within the department
• Maintain client database with segmentation
• Ensure an efficient and accurate filing system, both manual and electronic, is constantly updated
• Ensure that standard correspondence formats for various stages of reservations are completed and maintained
• Continuously seek ways to maximise revenues and profits by up-selling other facilities and services
• Actively solicit and develop sales & marketing activities with key industry partners such as travel agencies and convention organisers
• Establish rapport with guests, maintain effective customer relationships and handle guest enquiries or requests personally or over the phone
• Seek and resolve guest complaints where possible, exercise judgement and escalate to the manager as needed
• Answer reservations calls in a pleasant and courteous manner
• Based on the nature of the reservation required, check the availability of the room/type of room and confirm the reservation
• Verify that guests are receiving the best possible service
• Prepare and ensure all bookings are accurate and in line with SOPs
• Inform other departments and follow up with regards to special instructions/facilities
• Spend time in each function/event to ensure guests and organisers are well looked after and support banqueting where needed
• Liaise with suppliers (off-site) when and where needed
• Ensure all relevant groups/event information is communicated in a timely fashion
• Quote and contract (incl. invoicing) all potential business through all available booking channels
• Assist Finance in following up on payments & queries

• Diploma / Degree from a reputable hotel school
• F&B and Front Office background preferred
• Previous junior sales and reservations experience
• Good communication skills

• Microsoft Office
• Opera

PLEASE NOTE THAT ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.