Host, Hospitality ​/ Hotel ​/ Catering, Guest Services

Overview

At The President Hotel, exceptional guest service extends beyond our rooms, restaurants, and facilities. Our Guest Experience function plays a vital role in creating meaningful, personalised interactions that shape how guests feel about their stay from arrival to departure. As we continue our journey toward luxury, we are seeking a passionate Guest Experience Host who brings warmth, attention to detail, and a genuine love for people.

This role is central to delivering memorable experiences, ensuring guests feel welcomed, valued, and cared for at every touchpoint. This role is ideal for a guest-focused hospitality professional with front-of-house experience, strong communication skills, and a natural ability to connect with guests while supporting smooth hotel operations.

• Deliver a seamless, personalised guest experience throughout the guest journey
• Build strong relationships with guests by remembering names, preferences, and special occasions
• Ensure guest requests are handled efficiently, warmly, and professionally

• Maintain a visible and welcoming presence in the lobby and public areas
• Monitor ambience, presentation, music, and cleanliness standards
• Act as a brand ambassador and first point of human connection for guests

• Personally welcome VIPs, groups, and crew arrivals
• Support tailored check-ins, room allocations, and personalised guest touches
• Assist with room drops, turndowns, and special arrangements

• Manage guest profiles, preferences, and communication history
• Coordinate pre-arrival Whats App communication and post-departure follow-ups
• Ensure accurate guest information is shared with relevant departments

• Respond promptly to guest requests, complaints, and special requirements
• Ensure effective service recovery and escalate when necessary
• Follow up to confirm guest satisfaction

• Liaise with travel partners to curate and book tours, transfers, and experiences
• Provide accurate destination advice and recommendations
• Maintain daily records and service provider communication

• Support Front Office and Guest Experience operations using OPERA
• Assist with check-ins, check-outs, reports, and room allocations
• Maintain clear communication and handovers with the Guest Experience Manager and team

• Matric certificate (Grade 12)
• Hospitality qualification or diploma advantageous
• Minimum 2-3 years' experience in a guest-facing hospitality role
• Experience using OPERA or a similar PMS
• Strong knowledge of Cape Town and Western Cape attractions
• Excellent interpersonal and communication skills
• Professional, flexible, and detail-oriented approach
• CV must be 100% updated before submission

• Strong guest-centric mindset with a passion for personalised service
• Confident, approachable, and professional communicator
• Calm, adaptable, and solutions-driven under pressure
• High attention to detail throughout the guest journey
• Strong cultural awareness and interpersonal skills
• Professional presentation and conduct

• Be part of a hotel committed to sincere, memorable hospitality
• Work in a visible, guest-facing role within a luxury-focused environment
• Supportive, values-driven team culture
• Opportunity to grow within a leading Cape Town hotel
• Competitive salary and employee benefits, including:
• Provident fund (50/50 contribution)
• Medical aid contribution

Recruitment is aligned with the company's Employment Equity Plan
.

If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful.