Food & Beverage Supervisor

We are seeking an enthusiastic and experienced Food & Beverage Supervisor to join our team in Cape Town South Africa. As a key member of our hospitality organization you will lead and inspire our food and beverage team to deliver exceptional dining experiences for our guests.

• Together with the food and beverage manager to organize and supervise the shifts of the department ensuring that staffing levels are correct and to agreed standards
• Circulate throughout the restaurants bars and banqueting departments maintaining a highly visible profile with Guests and staff
• Know and completely familiar with all menus beverage lists and service offerings to provide prompt and efficient service of all meals snack functions and beverages to the required operating standards manual
• Assist with waiter service to Guests advising Guests on menu and wine choices
• Dissatisfied Guests are acknowledged immediately and attended to without delay
• Notify the food and beverage manager or General Manager of any complaints that were received and how they were solved
• Ensure all kitchens and back of house areas operate effectively and efficiently and maintain the highest level of cleanliness safety and hygiene
• Responsible for food quality presentation and service delivery and ensuring that it is of the highest quality

• Conduct stock takes of the department as per company policies and procedures. Assist with the preparation of reports timeously
• Assist the F&B Manager with Planning and coordinating of menus
• Assist with maintaining inventories and par stocks for all areas and assist with placing orders based on business needs and budgetary concerns. Ensure that consumable and non-consumable goods are taken care of and correctly stored
• Ensure that the POS system operates effectively and accurately is programmed correctly and all billing in the department accurate and precise. Report and action any discrepancies immediately
• Responsible for shift cash ups and that all monies paperwork and POS reports are formulated and submitted to the finance department as per company policy
• Be fully conversant with all statutory requirements regarding a food and beverage operation; that all licenses including special licenses are timeously applied for and that the conditions affecting the issues of a liquor License are not jeopardized

• Assist in managing preparation of schedules payroll and workloads for food and beverage staff ensuring maximum efficiency
• Planning organizing and directing team members to ensure the highest degree of Guest satisfaction
• To carry out and ensure that regular On-the-Job training is taking place to agreed standards and all relevant paperwork submitted
• Responsible to ensure each staff member is correctly presented in his/her uniform displaying a name badge
• Assist food and beverage manager with performing job evaluations with food and beverage staff
• Maintain and enforce disciplinary procedures within the department with the assistance of the food and beverage or human resources manager

• Notify your Manager of any reason you may not be capable of performing your tasks safely
• Participate in workplace consultation on matters pertaining to Workplace Health and Safety as per the hotels agreed arrangements
• Comply with safe work practices by following Accor Health Safety and Environment policies including the use of safe manual handling techniques safe use of hazardous chemicals and machinery working at heights procedures using protective clothing and safety equipment where available and necessary maintaining a clean tidy work environment and any other safety practice promoted and required by the Hotel
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended
• Attend and actively participate in all WH&S training required of you by the Hotel
• Report any health or safety hazards incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions equipment and machinery faults or…