Host - Vista

Host - Vista (18920)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands;
One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it’s our passion.

The role of a Hostess is primarily to assist the Manager in providing excellent customer service. A Hostess must receive and attend to guest’s needs in the outlet. They must greet and seat all guests who dine in the restaurant, provide information and, on occasion, serve food and beverage according to prescribed service standards and procedures of the outlet. Keep the Manager updated on the reservations, guest satisfaction and special requests.

• Present oneself in a way that enhances guests overall experience, by adding life and energy to the outlet.
• Greet guests warmly, yet professionally.
• Assist guests at check in to direct them to the correct departments, when required.
• Show guests to their table / sushi bar / lounge bar.
• Check on table return times and communicate information to the Manager.
• Check on free tables and communicate information to the Manager.
• Keep the reception area tidy according to the Hostess Checklist for duties.
• Help to bus and reset tables when required.
• Complete final duties at the end of shift (as found in duties manual).
• Cover Restaurant Reservations when required.
• Serve food and beverage to guests according to prescribed service standards and procedures of the outlet, with emphasis on speed and accuracy.
• Knowledgeable on the different types of wines and their proper service.
• Maintain and update the outlet’s reservation book and guest history book.
• Perform the duties and responsibilities of colleagues when the need arises.
• Assist the Manager in recording the daily sales, cover count report and total drinks sold from the outlet.
• Report any unusual incidents, guest complaints, lost and found property, breakages and losses, equipment and fixture break downs to the Manager.
• Attend pre-meal briefing and de-briefing daily and the monthly F & B Staff Meeting.
• Attend all meetings and training sessions organized by Training Department for the staff.
• Responsible for cost saving on guest supplies, food supplies, electricity, water etc.
• Keep informed of all pertinent details concerning the Hotel, events in the city, activities and promotions in the outlets and in the Hotel.
• Maintain cleanliness in the door area, the reception stand, menu folders and any advertising collateral in the outlet.
• Prepare requisition for flowers and newspaper supplies ensuring availability if required by the outlet, ensuring they are fresh and up to date.
• Maintain the par stock of menu folders and advertising collateral in the outlet.
• Takes note of anniversaries, birthdays and special dates for regular guests.
• Prepare requisition for amenities for guests celebrating a special occasion in the outlet and let the Manager to sign it.
• Prepare buffet place card, according to prescribed standard.
• Checks all the menu folders are clean and distributed in the menu box.
• Check all advertising collateral are clean, accurate and properly set.
• Prepare and set up signage and directional for table reservation.
• Prepare and check all buffet signage is clean and…