Front Office Receptionist

Front Office Receptionist
Pepper club Hotel, Cape Town
Reports to Front Office Supervisor / Assistant Front Office Manager

Pepper club Hotel is recruiting a polished, service-driven Front Office Receptionist to join our Front Office team. This role is central to the guest experience and requires someone who is calm under pressure, detail-focused, and genuinely passionate about 5-star service delivery.

About the Role

You will be the first and last point of contact for our guests. Your role is to deliver seamless arrivals and departures, manage front desk administration with precision, and ensure every guest interaction reflects our RAISE values of Responsibility, Accountability, Integrity, Service, and Excellence.

Key Responsibilities

Guest Experience & Service Excellence

• Deliver warm, professional, personalised service at all times

• Manage guest check-ins, check-outs, and in-house requests efficiently

• Anticipate guest needs and resolve concerns promptly

• Upsell room upgrades, hotel services, and internal promotions

• Maintain consistent 5-star service standards

Front Office Administration & Accuracy

• Process arrivals, departures, billing, and payments with 100% accuracy

• Maintain accurate guest profiles, registration cards, and documentation

• Complete daily checklists, handovers, and reports on time

• Handle cash and financial transactions responsibly

Operational Coordination

• Liaise closely with Housekeeping, Concierge, and Management

• Communicate arrivals, room readiness, and special guest requests clearly

• Maintain guest communication logs and shift updates

• Participate actively in shift briefings and team meetings

Front Desk Presentation & Standards

• Maintain a neat, organised, and welcoming front desk environment

• Ensure all guest-facing materials and equipment are in good condition

• Uphold professional grooming, uniform, and conduct standards

• Ensure the welcome station is prepared and maintained at all times

Living the RAISE Values

• Take ownership of responsibilities and shift deliverables

• Act with integrity and discretion in all guest and financial matters

• Work collaboratively with the team, even under pressure

Requirements

• Grade 12 / Matric (Hospitality qualification advantageous)

• Minimum 1 year Front Office or Guest Relations experience in a 4–5-star hotel

• Proficiency in PMS systems and front office procedures

• Strong communication and guest service skills

• Cash handling and billing experience

• High attention to detail and administrative accuracy

• Computer literacy including MS Office and Excel

• Ability to multitask in a fast-paced environment

• Flexibility to work shifts, weekends, and public holidays

Personal Attributes

• Warm, engaging, and professional presence

• Calm, reliable, and detail-oriented

• Strong sense of accountability and discretion

• Genuine passion for hospitality and service excellence

If you take pride in creating exceptional guest experiences and thrive in a structured, high-standard environment, we would like to hear from you.