Concierge

Iconic Hotel, part of an international group based in Cape Town is looking for a Concierge to ensure the smooth and efficient operation of the Concierge department and coordinate with various other departments in order to ensure personalised, prompt and flawless service to all guests.

The position will also act as the main point of contact for all in-house guests, in case of guest requests, complaints or any other feedback.

Duties:

Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage and follow-up on guest request.
Provide accurate information to guests in a courteous manner; fill all reasonable guests request and requirements; anticipates guests needs.
Take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow up.
Properly handle incoming and outgoing mail packages and faxes.
Stay informed on what activities are available in the city; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
Ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc.
Keep the Head Concierge and Senior Management well informed of any guest’s concerns or complaints and action taken.
Maintain the Concierge Desk and storage areas in an orderly manner, direct bell and door staff in the maintenance of the front desk and lobby.
Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
Work closely with the Valet Parking associates to ensure the smooth handling of guests and customer vehicles.
Work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and / or special requests.
Display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
Ensure that assistance is being provided at all times to all customers and guests and their stay (making reservations, booking tours, checking guests in online for their flights)
Make an effort to develop relationships with restaurants and tour operators in order to facilitate the fulfilment of guests’ requests.
Ensures that you work in a safe manner that does not harm or injure self or others.
Involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.
Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.
Ensures effective implementation of the Code of Conduct at all times.
Efficient implementation of all work related instructions given by the superiors / management.

Requirements:

Grade 12
A formal hospitality qualification
At least 2-3 years in a similar position in comparable hotels
Valid Driver’s License & PDP