Healthcare Collections Clerk

Join Our Finance Team

Are you a focused, detail-driven collections professional with experience in the healthcare sector? We’re looking for a Healthcare Collections Clerk who is confident working with GoodX, Medical Aids, and Xero
, and who excels at maintaining accurate debtor accounts and ensuring timely collections. 40 - 60 accounts per day

If you thrive in a high-energy environment and want to support the financial strength of our Allied Healthcare practices, this role is perfect for you.

Faircape Health — a division of the Faircape Group — manages advanced Allied Healthcare services across our luxury lifestyle villages. Our practitioners rely on efficient, compliant collections processes to support quality patient care, and we’re strengthening our team with a dedicated Healthcare Collections Clerk.

• Quarterly performance bonuses
• Above market-related salaries
• Long service leave
• Onsite Barista – Free daily coffee
• Subsidised vending snacks
• Discounted Faircom ISP packages
• Flexible working hours (06:30–18:30)
• Subsidised parking

• Manage end-to-end collections for Allied Healthcare debtor accounts.
• Follow up on outstanding Medical Aid and private patient balances.
• Engage with Medical Aid administrators to resolve short payments or delays.
• Track, record, and elevate overdue accounts when required.

• Work daily on GoodX to track claims, remittances, and shortfalls.
• Understand Medical Aid processes, rules, remittance advice, and patient responsibility amounts.
• Process and reconcile payments through Xero
  , ensuring accuracy.

• Maintain accurate debtor profiles and documentation.
• Update contact details, payment notes, collection progress, and disputes.
• Prepare files for external collection agencies where required.
• Produce weekly and monthly reports on debtors and collection performance.

• Diploma or certificate in Finance, Accounting, Credit Management, or related (advantageous).
• Healthcare collections or medical practice finance experience (strong advantage).
• Strong working experience with GoodX
  , Medical Aid debt processes, and Xero (advantageous).
• Experience in high-volume debtor environments.
• Advanced Excel skills.
• Strong negotiation and problem-solving skills.
• Accuracy, attention to detail, and organisational discipline.
• Ability to work through high-volume accounts with speed and precision.
• Professional communication skills with patients, practitioners, and medical aids.
• Resilience when following up on overdue accounts.
• Solid and positive references.
• Clear health record.
• Clear credit record.
• No criminal record.

Standard hours are Monday to Friday, 08h00 – 17h00
, with a 45-minute lunch. Flexible start/end times between 06h30 and 18h30 are available with managerial approval.

Our modern offices are conveniently located opposite Cavendish Square in Claremont
, Cape Town.

If you’re ready to bring your skills to an expanding team that values dedication, accuracy, and growth — especially in the vital healthcare sector — we’d love to hear from you.

Should you not hear from us within 2 weeks, please note your application is unsuccessful.