Billing Analyst

BILLING ANALYST – CAPE TOWN

If you’ve got a sharp eye for detail, thrive in a finance-driven environment, and know your way around complex billing — this one is for you.

We’re looking for a Billing Analyst who can handle high-volume, contract-based billing with accuracy and confidence. This is not basic invoicing. You’ll be digging into CRM data, checking contracts, handling discrepancies, and working closely with Finance, Sales, and Legal teams.

• Managing the full billing cycle: preparation, invoicing, reconciliations, and post-billing checks.
• Reviewing contracts and ensuring CRM data lines up with what was actually agreed.
• Generating accurate invoices — including customised, multi-product and recurring billing.
• Applying price increases and maintaining master billing files.
• Investigating discrepancies and resolving billing issues professionally and within deadlines.
• Supporting month-end close processes and providing revenue-related inputs.
• Handling billing queries, tickets, and escalations with proper documentation.
• Assisting with system changes, migrations and UAT (user acceptance testing).

• 2–4+ years’ billing experience (corporate/finance/tech environment preferred).
• Strong understanding of financial processes and billing workflows.
• Excellent Excel skills – formulas, VLOOKUP/XLOOKUP, pivot tables, large datasets.
• Experience working on CRMs or ERP systems (Salesforce, Netsuite, SAP, Oracle, Sage—any major system is fine).
• Strong analytical skills and a calm, methodical approach to problem-solving.
• Comfortable handling large volumes of transactions and tight month-end timelines.
• Ability to work cross-functionally with Finance, Sales, Legal, and Support teams.

• Accurate, organised, and consistent.
• Strong communicator with a no-drama approach to escalations.
• Able to work independently and own your billing portfolio.
• Curious mind — someone who questions inconsistencies and wants to fix the root cause.

• Matric essential.
• Diploma or degree in Finance/Accounting/Business (advantageous).
• Solid billing experience (NOT just accounts admin or simple invoicing).
• Must be able to start ASAP or within a reasonable notice period.