Business Optimisation Analyst

Key purpose:

You will form part of our greater Onboarding Fleet, consisting of Operations, Engineering and Product.

Duties and responsibilities:

• Review monthly reconciliations performed by the Operations Team and provide training on areas of improvement
• Document and review control weaknesses and vulnerabilities, preparing product requests, tasks and timelines for the various improvements
• Own the resolution of reporting discrepancies and anomalies within our bank accounts and provider balances
• Drive automation and improvement of financial reporting and operational tasks within the Payments Fleet
• Assist with forecasting and modelling of commercial terms with providers, as well as internal fee change proposals
• Review internal and external communication processes and identify areas of improvement
• Track and report losses incurred due to errors within the Payments function or customer corrections
• Review delivery of banks and providers against Service Level Agreements and resolve any deviations with the Legal and Countries Teams
• Oversee the launch of new coins and liquidity pairs within the Payments function
• Has a good understanding of core function (Financial aspects of Payment Operations)
• Works closely with Internal Audit, Risk and Continuous Improvement Teams on regular reviews of processes within Payments

Qualifications, skills and experience:

• Professional experience in accounting and reconciliations
• Proven experience driving improvements to business processes
• Experience in a high transactional volume environment preferred
• A South African work permit if not a South African citizen
• High attention to detail
• Applies critical and creative thinking and to create efficient processes
• Delivers results that create the best experiences for our customers
• Leads change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
• Excellent interpersonal and communication skills, a strong team player
• Friendly, transparent, articulate and driven to succeed
• Takes ownership of own work.
• Adaptability (able to shift direction as needed).
• Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)