Sr. Regulatory Compliance Administrator II

Overview

Job Title:

Sr. Regulatory Compliance Administrator II

Job Description:

To provide independent regulatory compliance oversight and assurance of the risk and regulatory control environment within the South Africa geo, through audits / assurance reviews and risk assessment for Concentrix and client regulatory and contractual requirements.

ROLE PURPOSE - To provide independent regulatory compliance oversight and assurance of the risk and regulatory control environment within the South Africa geo, through audits / assurance reviews and risk assessment for Concentrix and client regulatory and contractual requirements.

• Evidence adherence to key regulatory Manuals and frameworks agreed across the account
• Provide oversight to demonstrate compliance with Regulatory and Contractual requirements
• Identify risks and issues impacting the customer, operation or regulatory environment
• Provide recommendations to improve the risk and control environment
• Evidence conformance with processes
• Demonstrate compliance with Regulatory, Client and Concentrix requirements
• Identify fraud/potential fraud to protect Concentrix and its clients
• Champion the Concentrix Ethics and Compliance Culture
• Building and maintaining a risk profile
• Work closely with clients and internal colleagues to address risk and compliance matters

• Risk Assessment and Controls - Facilitate cross site/cross Line of Business consistency of regulatory processes, such as Consumer Duty and Treating Customers Fairly (TCF)
• Own Risk Assessment and Risk Profile (where applicable) of multiple campaigns, reporting outputs to internal stakeholders and where appropriate client stakeholders
• Actively support the change management process to ensure all relevant risks and compliance matters are highlighted through the impact assessment on all Change Requests
• Carry out risk based process audits and prepare clear reports

• Compliance, Governance & Reporting - Assist the operation in identifying actions to close out audit findings and track completion
• Risk reporting to be consistent, clear, accurately represented and communicated in a timely manner to the appropriate audience
• Be the interface for other Concentrix Business audits, client audits and third party audits
• Ensure all client, regulatory and statutory trainings are taken on time, tracked and flag associated risks and issues
• Champion the Culture of Ethical Business and Compliance
• Work with a broad range of internal teams to ensure internal processes meet client and regulatory requirements
• Collect and collate data on a regular basis to ensure reporting standards and requirements are met
• Maintain control of Compliance logging/schedules for own remit
• Ensure all new policies have internal and external Compliance sign-off
• Highlight any concerns around Fraud and drive Fraud Prevention activities on the Delivery floor
• Be the Regulatory Compliance Team representation in South Africa at Client facing site or virtual meetings (new and existing Clients) and chair Client partnership Compliance meetings when required

• Approachable/strong interpersonal skills and the ability to communicate at all levels, face to face or using remote tools
• Professional & Confident in Risk and Compliance matters – Must have an established knowledge and experience of the UK Financial Services Regulator (The Financial Conduct Authority)
• Confident using Microsoft tools
• Can work independently to solve a range of complex problems
• Strong investigative, planning and organizational skills
• Attention to detail
• Can break down complex topics into understandable, easy to digest information
• Track record of working to deadlines
• Confident working remotely and as part of a team, taking on leadership attributes when required
• Integrity – Does the right thing

Location:

ZAF Cape Town - 19 Hertzog Blvd, Cape Town, 8000

Language Requirements:

Time Type:
Full time

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