Collections Advisor

Join to apply for the Collections Advisor role at Concentrix
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Are you looking for an opportunity to jumpstart your career in the Collections industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of R8 500
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You'll be working on‑site from our vibrant Claremont office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that become friends for life.

• Minimum of Grade 12 / Matric, minimum 6+ months Collections local or international experience AND a minimum of 6+ months Financial Services experience
• Passed Grade 12 or NQF4
• Minimum B2 (English Language level, Email Writing and Computer Lit)
• Neutral voice profile

• Base Salary of R8 500
• Medical aid for the main member / medical insurance for the employee and two dependents
• Pension Fund
• Subsidised transport
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well‑being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

• Working with customers to identify and arrange suitable and sustainable payment plans which match their current financial circumstances
• Completing Income & Expenditure with customers to assess affordability and agree a resolution which ensures we are treating customers fairly.
• Negotiating the repayment of outstanding arrears by our customers, including alternative options of resolution as appropriate.
• Demonstrating industry and regulatory standards on all calls to deliver a positive outcome for both customer and business.
• Identifying a variety of customer types, making key decisions on how to proceed, and ensuring our customer is at the heart of what we do.
• Acting with due care where a customer is identified as being vulnerable, and ensuring forbearance is applied as appropriate.
• Treat customers fairly and deliver fair customer outcomes in all of our day‑to‑day processes.
• Maintain a comprehensive and up-to-date knowledge and understanding of Moto Novo Finance products and services, providing accurate information whilst capturing robust records of our customer contact.
• Working within a team environment, building relationships and rapport with both colleagues and customers.
• Ensuring timely completion of mandatory learning, ensuring an up‑to‑date knowledge of appropriate legislation and regulatory bodies, including FCA, CONC 7 and TCF policies, remains at the highest levels.
• Recognise and recommend improvements to company processes, policies and procedures to ensure we as a company proactive continue to become more efficient for our customers and colleagues.
• Maintain a comprehensive and up‑to‑date knowledge and understanding of Moto Novo Finance products and services, providing accurate information and proactively promoting them where appropriate
• Work as part of a team – supporting, motivating and assisting colleagues in the operation of the department and throughout the business.
• Ensure that all system‑based records are maintained in an accurate and timely manner (and ensure that data integrity is maintained at all times) as prescribed by regulatory, legislative and company procedures.
• Continue to develop self and role by studying relevant training materials and product information, and continually develop and improve product knowledge.
• Provide management information as requested. Have a sound understanding of all systems used to enhance the business activities, ensuring these are maintained in an accurate and timely manner.
• Ensure that prompt and regular communication and support is maintained between all internal and external parties to ensure seamless and consistent service levels are maintained at all times, reporting exceptional matters to line management.
• Undertake any other reasonable tasks as requested by line management.

• Good written and verbal communication skills
• Able to demonstrate sound numerical skills and literacy
• Confident communicator and…