Customer Support

Job Overview

Customer Support - Cape Town at Zen Educate

Office based in Century City, Cape Town

Full-time

• 1 x 6:30am - 4:30pm UK Time
• 2 x 10:00am - 7:00pm UK Time

Base: 18,000 - 25,000 Rand per month

Zen is revolutionising education. Schools spend over £2bn a year on agency staff, and £600m of that goes straight into the pockets of recruitment agencies. That’s why we’ve built an alternative. Our online platform gives schools instant access to hundreds of profiles of fully vetted teachers and support staff. Since launching in 2017, we’ve saved schools over £30m – money that goes straight back into school budgets and increases teachers’ pay.

This is your chance to join a tech startup in hypergrowth. We’re passionate about professional development, and we’ll work to maximise your personal and career growth. We're looking for enthusiastic, mission‑driven people who fit our values and are passionate about what we do. We have recently raised our Series B funding of $37mil, the largest round in European EdTech this year.

This is an exciting opportunity to make a difference and be part of a high‑growth start‑up that is expanding rapidly in the UK and US markets!

• Passion for companies that have a positive social impact and the education sector
• Growth Mindset – Adaptable and excited by the prospect of moving fast
• ‘Can do’ attitude, bias for action and wants to be part of a growing motivated team
• You love to take ownership and want to grow with us
• Having experience and/or strong knowledge of the education sector is a big plus

• University degree
• Interest in and the desire to work as part of an operations team
• Strong knowledge of the UK education sector. Formal qualifications / experience in teaching is a huge plus

• Be the primary contact for customer enquiries
• Ensure key service standards on responsiveness to emails, phone calls and text messages are met to keep customers happy
• Ensure the smooth daily operations of the business by proactively flowing queries to the appropriate person in the company
• Work collaboratively with the operations, sales, and the technology team to continuously improve efficiency in delivering value to schools and candidates
• Get your hands dirty. Like any true start‑up, no two weeks will be the same and a general interest in ‘mucking in’ and just getting the job done is crucial

• Work that you want to talk about
• Competitive salary
• 25 days of holiday in line with UK education term dates, plus UK bank holidays
• Fun‑loving, tight‑knit team solving a problem that makes a difference

At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio‑economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all.

We welcome applicants with diverse backgrounds and different experiences and perspectives — just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people’s voices are heard and all our team can look forward to coming to work.