Customer Service Advisor - DK

Overview

Responsible for handling customer queries via web chat and email, providing accurate product and service information, and maintaining up-to-date customer records. Escalates priority issues to the Team Leader or Operations Team and actively contributes to team meetings.

Qualifications

Education:

Matric/ NQF Level 4

Work Experience:

Minimum 6-12 months relevant customer service experience.
Preferred candidates will have prior experience in online betting or sports betting.

Responsibilities

• Handle customer queries via web chat and email in a professional and courteous manner.
• Troubleshoot and resolve customer issues, escalating complex cases to the Team Leader when necessary.
• Educate customers on products, services, and processes to ensure a positive experience.
• Maintain accurate customer records and adhere to internal policies, procedures, and shift schedules.
• Collaborate effectively within the team and consistently meet agreed KPIs and performance objectives.