Customer Service Representative - Utilities

Job Description

To handle all back office customer related queries in a professional and efficient manner. The role focuses on delivering excellent customer service, resolving queries relating to gas and utilities, promoting products or services (where applicable), and maintaining a positive company image.

• Handle inbound calls, emails, or chats promptly and professionally.
• Assist customers with inquiries, complaints, billing queries, or technical issues.
• Provide accurate information about products, services, and company policies.
• Log and update customer information on company systems (CRM or database).
• Meet performance targets such as call handling time, customer satisfaction, and quality scores.
• Process and comply with standards to ensure consistency and accuracy.
• Escalate complex issues to senior staff or relevant departments when necessary.
• Work as part of a team to achieve campaign and company goals.
• Participate in training and coaching sessions to improve skills and knowledge.

• Excellent verbal and written communication skills.
• Strong listening and problem‑solving abilities.
• Ability to work under pressure and meet targets or deadlines.
• Computer literacy and familiarity with CRM or call‑centre systems.
• Positive attitude, empathy, and patience with customers.
• Team‑oriented with good time‑management skills.

• High school diploma or equivalent; additional customer service experience preferred.
• One or more years of call‑center or customer servicelin
• Familiarity with CRM or call‑centre systems.

• Working hours:
  
  Monday to Friday, 9:00 AM – 6:00 PM
• Comprehensive medical insurance fully paid by the company
• Provident fund with company contributions
• Transport provided for shifts finishing at 6 pm onward
• Free shuttle service available from Cape Town CBD (Arts Cape to Foundever Waterfront)

IF THIS REALLY INTEREST YOU ... we look forward to receiving your application!