Groups & Events Coordinator

Job in Cape Town, 7100, South Africa

Listing for: ManpowerGroup

Full Time position
Listed on 2026-01-28

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support

Position: Job Title:Groups & Events Coordinator
Detail:

About the Role

You'll be working as part of a dynamic incident response team, handling:

Home emergency calls requiring instant remedy and coordination

Property damage claims that may escalate to full insurance claims

Customer support throughout the initial claims process

Multi-stakeholder communication with policyholders, insurers, and contractors

Your role is crucial in providing reassurance and practical support to customers when they need it most.

Working Hours & Flexibility

We're recruiting for various shift patterns to suit different lifestyles:

Full-time flexi shifts: 7-hour shifts, 5 days per week

Core hours: Between 8am - 8pm, Monday to Sunday

Advance notice: Shift patterns provided at least 6 weeks in advance

This flexible approach allows you to balance work with personal commitments while building a rewarding career.

Essential Skills & Experience

What You Need Now:

Customer service experience in an office environment - min 2 years

Excellent communication skills – both verbal and written in English

Ability to interact professionally with policyholders, insurers, contractors, and various stakeholders

Calm and composed approach to handling customers in stressful situations

Strong listening skills and empathy

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