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Customer Success Mgr./ CSM

Customer Experience Team Lead

Job in Cape Town, 7100, South Africa
Listing for: Boardroom Appointments
Full Time position
Listed on 2026-01-26
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
  • Management
Job Description & How to Apply Below
A leading customer service firm is seeking a Customer Services Team Lead in Cape Town, South Africa. This role involves team leadership, developing customer-centric strategies, and ensuring excellent service delivery. The ideal candidate will have over 2 years of experience in a call center environment and a strong commitment to customer satisfaction. You will oversee a team of agents, enhance operational processes, and promote a supportive work culture.

This role demands a passion for people and exceptional leadership skills.
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