Inbound & Outbound Sales Agent

Location: Somerset West

Employment Type: Full-time

We are looking for a proactive and organised Inbound & Outbound Sales Agent to join our team. This role suits someone who excels in customer communication, enjoys managing both sales and service processes, and thrives in a service-driven environment.

• Handle inbound customer enquiries and provide accurate information on services, contracts, and maintenance.
• Perform outbound sales activities, including contacting customers for contract renewals, upgrades, and service follow-ups.
• Manage warranty expiry notifications and service cover reminders.
• Coordinate maintenance contract renewals and ensure timely outbound follow-up communication.
• Oversee after-service processes, including repairs, installations, and customer updates.
• Re-engage dormant accounts to maximise customer retention and drive additional sales.
• Send asset compliance reminders (where data is available).
• Notify customers of ageing or obsolete equipment and promote relevant service solutions.
• Support overall customer satisfaction through proactive communication and relationship building.
• Assist with planned service scheduling to ensure operational efficiency.
• Coordinate seasonal readiness campaigns (e.g., winter checks for roller shutters or loading bays).

• Strong communication and organisational skills.
• Ability to manage multiple tasks, sales activities, and customer queries efficiently.
• Experience in inbound/outbound sales, customer service, coordination, or service administration is beneficial.
• A proactive, sales-driven mindset with a focus on customer retention and service optimisation.

Salary: From R20000 per month

Email:  / outsource.x+