Dispatch Clerk

Role Summary

Supports dispatch documentation, coordination, and customer service at the point of goods collection or shipment.

• Prepare delivery notes and invoices.
• Coordinate courier and customer collections.
• Communicate delays and resolve dispatch issues.
• Support packing and checking where needed.
• Maintain the dispatch register and records.

• Admin and document handling skills.
• Communication with logistics and customers.
• Attention to detail.

• Dispatch or warehouse system knowledge.
• Product familiarity for checking.

• Location: Regional Office.
• Travel Requirements: None.
• Working Hours: Early start and customer peak periods.
• Compensation Range: In line with relevant industry benchmarks for Paterson grade.

At EM, we are driven by the purpose of “Making connections, powering tomorrow.” We power our customers’ worlds by integrating quality products into innovative solutions, supported by people who are passionate about service.

• Vision: Advance the lives of every person in Southern Africa sustainably through electrification and automation.
• Mission: Connect with customers by deeply understanding their evolving needs; promote brands and solutions to solve tomorrow’s problems today; and partner across the value chain in a sustainable, easy-to-do-business way.

Values:

• Open – We communicate honestly and transparently, listening deeply to differing views.
• Loyal – We serve our customers, colleagues, and manufacturers with integrity and dedication.
• Brave – We go beyond comfort zones, taking on new challenges with courage and vision.