ZAF-CSR FC
Job in
Cape Town, 7100, South Africa
Listing for:
Teleperformance
Full Time
position
Listed on 2026-01-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Position: ZAF-CSR FC 10092025
Overview
To provide a Simply Brilliant customer experience by professionally and courteously handling all customer
contact in compliance with company directive. To actively promote the Teleperformance Brand by providing
quality customer service at every instance, promoting products and services whilst stimulating revenue for the
business. Teleperformance is a Regulated Financial Company operating largely in the BFSI sector.
“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks.
Sshortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”
Qualifications
Education and Specific Training
Work Experience
Matric6- 12 months Insurance/Banking/financial services experienceExperience with in a Financial Sector (preferred)Superior oral and written communication, presentation, and interpersonal skillsResponsibilities
Working as part of a team to ensure the department offers a Simply Brilliant customer
service and seek ways to improve the customer experienceOwn the customer relationship and professionally process all customer service calls,
positively and respectfullyRespond to customer questions and resolve customer issues in a timely manner/escalate
where requiredRecord and verify accurate information from all customer interaction – all details must be
captured in compliance with the Data Protection ActEnsure a full knowledge of the customer complaint escalation process, adhering to the
process at all timesMaintain company and client confidentialityAchievement of performance targets as set by the Team Leader to ensure customer
excellence is metMulti-task by adjusting from one type of call to another without loss of efficiency,
composure or knowledgeLiaise with other departments within your campaign to resolve account queries, technical
and international network related queriesProvide support to Account and Service Managers to ensure consistency and customer
satisfactionOffer up-sells and cross-sells to callers where appropriate without jeopardising Company
BrandMaintain a high level of punctuality with consistent and reliable attendance standardsFull participation in personal accreditation in all Accredited Modules, striving for a
minimum pass rate of 90%To undertake any additional tasks as directed by management in the interest of the
company and the customerPerformance in role will be intrinsically linked to company bonus scheme (Where
applicable)Working in a finance-related field, but not actively working with money, a level of responsibility, trust, honesty and integrity are crucial.
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