Customer Care; BAE

The Customer Care (BAE) is responsible for delivering high-quality customer service through inbound and outbound calls, emails, and digital channels. This frontline role is focused on resolving customer enquiries, providing accurate information, and ensuring a positive customer experience that aligns with the campaigns values and service standards.

• Handle inbound and outbound customer interactions in a professional and friendly manner
• Resolve customer enquiries, complaints, and requests efficiently and accurately
• Follow campaign, client, and internal procedures at all times
• Meet individual and team performance targets, including quality, productivity, and attendance
• Accurately capture and update customer information on CRM systems
• Escalate complex or unresolved issues according to agreed processes
• Maintain a high standard of customer care and brand representation
• Participate in training, coaching sessions, and team meetings
• Adhere to compliance, data protection, and confidentiality requirements

• 1-2 years, Previous customer service or call center experience preferred
• Strong verbal and written communication skills
• Ability to handle difficult conversations with professionalism
• Basic computer literacy and ability to learn new systems quickly
• Strong attention to detail and accuracy

• Experience working with Hubspot or Aircall systems
• Ability to work in a fast-paced, target-driven environment
• Multitasking across systems and channels
• Sales and Service back ground for multi channel work