Solution Specialist

Our Senior Solution Specialist's execute on our on-premises implementations, projects, consultation, and other dedicated client professional services agreements They also act as the client facing team for our rapidly increasing platform projects around the world.

They ensure the delivery of great outcomes for our clients and help to generate exceptional client experiences while migrating our clients to our platform offerings.

• Develop and maintain an extensive understanding of the cinema industry's business operations to effectively configure and support Vista software for clients, becoming an expert in Vista's suite of software modules
• Perform project discovery, analyze client requirements, create system designs, and implement solutions within the Vista suite of software, testing the configuration to satisfy client requirements
• Install and configure the Vista on-premise and platform software, as part of both smaller consultation projects and full-scale, long-term deployments, remotely and onsite
• Effectively train Vista clients both remotely and in person
• Consult with clients on best practices, helping them realize the full potential of the Vista software
• Take ownership of project tasks, delivering through to completion
• Build strong relationships with clients and team members
• Perform cross-regional and cross-departmental tasks and initiatives
• The vast majority of work will be completed during standard business hours; however, team members may be asked to assist with some work items that cannot be performed while clients are operating, including but not limited to system upgrades, maintenance items, or assist with other urgent or business critical configuration and / or support items
• Travel domestically and internationally may be required

• Experience with Vista Group software would be highly beneficial
• Proven experience dealing with medium to large client projects, creating exceptional client experiences and great outcomes
• Proven experience taking proactive measures to prevent software issues
• Experience in a software application support, deployment, and consultancy
• Strong knowledge of SQL Server, .NET (preferred), advanced user of Windows systems, including IIS, DNS, DHCP, Networking
• Ability to work on several tasks or projects simultaneously, prioritizing and following through to successful resolution
• Excellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail
• Ability to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriately
• Commitment to excellent customer service and dedication to creating great outcomes and working relationships
• Project management and governance experience would be highly beneficial
• Consistently achieves business goals and metrics successfully, promptly, and accurately
• Some prior experience, or exposure to, team leadership or mentoring
• Specific knowledge of cinema operations would be particularly useful

This is a hybrid role with a home and office-based split, requiring regular weekly (2 days per week) attendance in the Cape Town office.

We are only considering applicants with an existing right to work in South Africa, without the need for employer sponsorship.

Vista Group is the global leader in providing technology solutions to the international film industry. With brands including Vista, Veezi, Movio, Numero, Maccs, Flicks and Powster, our expertise covers cinema management software; loyalty, moviegoer engagement and marketing; film distribution software; box office reporting; creative studio solutions; and movie, cinema and streaming content discovery.

With more than 700 crew based across six main offices, in New Zealand (Auckland headquarters), the USA, the UK, South Africa, the Netherlands, and Mexico, our people are our most important asset. Across the group brands our teams provide market-leading services to clients in more than 100 countries.

We are proud of our diversity and have placed a high priority on being an inclusive workplace that is reflective of our clients and communities. It is important to us to foster an environment that empowers people to realise their full potential. We aim to do ‘good things with good people' and we're proud to say that more than two decades on that's exactly what we do every single day.

Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.

• We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate

• We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark

• We make good things happen as people and as…