Call Center Collections Agent
Job in
Cape Town, 7100, South Africa
Listing for:
MCI, LC
Full Time
position
Listed on 2026-01-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
POSITION OVERVIEW
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a motivated and customer-focused Collections Agent to support a leading global provider of media, technology, and connectivity services. The client delivers a wide range of entertainment and internet solutions to residential and commercial customers across markets. In this role, you will be responsible for managing overdue customer accounts
, initiating contact to resolve outstanding balances
, and negotiating payment arrangements
. You’ll play a vital role in maintaining financial performance while ensuring a respectful and compliant approach to collections in line with industry regulations.
Start Dates: 20th October 2025 | 24th November 2025
This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
--------------
POSITION RESPONSIBILITIES
Key Responsibilities:
Contact customers with overdue accounts via phone, email, or other communication channels.Negotiate and establish payment plans that align with company policies and customer capabilities.Monitor and follow up on payment arrangements to ensure timely resolution.Maintain accurate records of customer interactions, payment agreements, and account status.Collaborate with internal departments to resolve billing discrepancies and escalate complex cases.Ensure compliance with federal, state, and local collection laws and regulations.Provide exceptional customer service while maintaining a firm but respectful approach.Meet or exceed monthly collection targets and performance metrics.CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, driven, and confident applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities.
Must be at least 18 years of age.A valid Matric Certificate.A clear criminal record is required.Minimum of 6 months’ experience in collections
, billing, or a related customer service role.Solid understanding of billing systems and collection procedures.Exceptional communication and interpersonal skills.Ability to manage challenging customer interactions with empathy, patience, and professionalism.Comfortable working with computer systems and collection software.Typing speed of 45+ words per minute with high accuracy.Strong attention to detail and organizational skills.Excellent written and verbal communication abilities.Proven negotiation and problem-solving capabilities.Results-driven with a strong focus on meeting performance targets.Skilled in evaluating and resolving customer issues effectively.Conflict resolution and critical thinking aptitude.Customer-centric mindset with a responsive and conscientious approach.Ability to multitask, stay focused, and manage time independently.Adaptability to thrive in a dynamic, fast-paced environment.Strong team collaboration and relationship-building skills.Dependable and punctual with a commitment to consistent attendance.CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening. Job offers are contingent on drug screening results.COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits that go beyond Salary. Our team members enjoy:
Annual Leave
:
Earn paid time off to rest, recharge, or attend to personal matters.Health Benefits: After probation, employees qualify for Medical Insurance. This gives you access to general practitioners, chronic medication, basic dental and optical care, as well as emergency services, ensuring essential healthcare support and peace of mind.Career Growth
:
We prioritize internal promotions and offer clear pathways for advancement across departments.Paid Training
:
Gain valuable skills and knowledge while earning a salary.Positive Work…
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