Tele-sales Advisors Job Cape Town area,South Africa,Customer Service/HelpDesk

Description

Your Mission, Should You Choose to Accept It

As a Sales Advisor, you’ll be the voice of our brand, communicating with customers, identifying their needs, and delivering a top-notch experience. You’ll be the superhero they need, retaining customers, logging complaints, and offering new products and services that make their lives better.

Your Superpowers

Academic:
Grade 12 (Matric)

Experience:

12 – 24 months in a Sales/ Retentions or Sales through Customer Service (Call Center environment)

Skills:

Active listening, problem-solving, adaptability, and a customer-centric approach

Communication:
High proficiency in written and verbal English

Tech-Savvy:
Moderate to advanced computer skills and system navigation

Your Responsibilities

Deliver excellent service and solutions that meet individual customer needs.

Identify vulnerable customers and provide additional support.

Handle escalated customer queries with empathy and integrity.

Use your product knowledge to proactively solve problems.

Work to tight deadlines to meet service delivery targets.

Adhere to data protection and confidentiality laws as well as regulatory compliance.

The Perks

Competitive remuneration package

Shift Allowance

Weekend Hero Bonus

Excellent monthly performance bonus of up to 20% of basic salary

Free door-to-door transport for evening shifts after 7pm

A progressive career path

Comprehensive product training in a fun collaborative environment

Excellent accredited training programs

Employee Share Scheme Trust after 24 months tenure with Capita

Eligibility to participate in our scholarship program after 24 months tenure with Capita.

Ready for Liftoff?

Click ‘Apply now’, fill out our short application, and upload an up-to-date CV. If your application is successful, you’ll be invited to an interview with a member of the recruitment team.

Note:

Shortlisted candidates will be assessed using relevant tools based on the role’s needs and requirements. Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals. Attach your most recent CV indicative of the criteria as advertised.

Location:

Cape Town

South Africa

Time Type:

Full time

Contract Type:

Permanent


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