Booking Agent; CPT Job Cape Town area,South Africa,Customer Service/HelpDesk

Position: Booking Agent (CPT)
IGrow Wealth Investments, South Africa’s #1 Property Investment Company, is looking for a Booking Agent to join their team in Durbanville, Cape Town.

If you’re organized, persuasive, and thrive in a fast-paced environment, this is your chance to shine behind the scenes!

To qualify for this position, you need:

Grade 12.
Minimum 2 years of experience in a telesales role.
Be able to make 200 - 250 outbound calls per day.
Maintain professional telephone etiquette.
Own vehicle & valid drivers license.
Positive, can-do attitude.
Be professional.
Experience in the property industry beneficial.

Duties and Responsibilities:

Prospecting and booking 10 consultations per day - including personal meetings or virtual consultations so that the Property Investment Strategist has 6- 8 qualified consultations occurring per day.
Make a minimum of 200 - 250 calls per day.
A minimum requirement of 80 qualified and occurred consultations per month.
Where opportunity arises, to book an attorney into the meeting.
Maintaining close client relationships and recording all activities pertaining to dealings with the client on the CRM system (Pipedrive and ZOHO).
Ensuring that every client is contacted at least 24 times via telephone, SMS, Whatsapp and email over a 6-month period before being marked as lost.
Thorough screening of the client to identify needs and affordability to invest according to the qualifying questions as per the documented script.
Ensuring that a minimum of 120 activities, which must include SMS, Whatsapp, emails and calls are completed per day.
Assisting with marketing material and confirming client attendance for seminars and show houses.
General reception duties, including front desk, operating switchboard, answering calls, taking messages, and greeting/attending to clients/visitors when required.
Promoting all other services provided by IGrow Wealth Investments and IGrow Group.
Maintaining a high level of customer service.
Follow all prescribed communication processes and systems as provided.
Work on a Saturday from 09:00 – 13:00 on a roster basis.
Any further duties as requested from time to time.

If you do not receive feedback within two weeks of submitting your application, please consider your application unsuccessful.


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