Trainer, Bilingual

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.” to "Your potential has a place here with TTEC’s award-winning employment experience.

Main Responsibilities:

Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.

Trainers are expected to have a thorough working knowledge of TTEC policies and procedures as well as client requirements related to training duties.

Trainers are responsible for the overall outcome of new hired classes and client required trainings.

Requirements:

Strong understanding of TTEC’s business, core values, and goals.

Strong verbal and written communication skills.

Ability to lead and partner successfully with staff and chain of command.

Open, honest and empathetic manner when dealing with people.

High customer service orientation.

Working knowledge of MS, Oracle, Kronos or ability to learn technology quickly

High level of integrity, honesty, and judgment

Ensures call center staff schedules are managed

Coaches appropriate staff on performance

Management improvement

Ability to manage multiple, complex, on-going tasks and projects.

Advanced English skills. Both written and verbal.

Full Time Availability.

What You Can Expect

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