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Customer Advisor; Refer Friend

Job in Cape Town, 7100, South Africa
Listing for: Capita
Full Time position
Listed on 2026-01-22
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
Position: Customer Advisor (Refer - A - Friend)

Description

:

To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

EARN R1500
* WHEN YOU REFER-A-FRIEND


Here’s how it works:

It is time to spread the word - connect with your friends and family members and share the word – we are hiring, and you can earn R1500 per person successfully referred and hired by us!

There is no limit on the number of friends you can refer to us, so what are you waiting for? Refer a friend today!

The eligibility criteria

To apply, your referee must meet the following criteria:

  • Have 12 months international call centre/BPO experience
  • OR 24 months domestic call centre experience
  • Have a matric or NQF 4 Certificate
  • Possess an ITC and clear criminal record
  • Agree to be subject to vetting checks
  • How to refer a friend

  • Log onto Workday
  • Click the careers icon
  • The page will open with icons under “Actions” - click on “Refer a Candidate” tab
  • Complete all the information requested on the page
  • Enter the following job requisition number into the ‘Job Details’ section:
  • Click submit
  • If you need support accessing Workday, please email

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