Senior Healthcare Customer Service Representative – Nights Job Cape Town area,South Africa,Customer Service/HelpDesk

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Healthcare Customer Service Representative
, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experience

TTEC, an award-winning employment experience and company culture.

What You’ll be Doing
You are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits. You have a passion for helping others and giving them peace of mind. This position (more than a job... it's a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support.

You can make a difference in their lives, helping them with their crucial healthcare questions and concerns.

During a Typical Day, You’ll

Be answering answer incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical services

Conduct research to provide answers for customers to resolve their issues

Working hours that are designed to support USA customers. Therefore, the shifts could end as late as midnight local time.

What You Bring to the Role

High school diploma or NQF Level 4

A high degree of patience and empathy with a strong desire to make a difference in the lives of others

Attentive listener with the ability to display understanding, sincere compassion and empathy towards customers while addressing their concerns

You lead by example and work with your team to contribute to the overall success of your client program

A solution-oriented mindset to ensure happy customers

Ability to quickly learn new concepts and technologies, and proficient in using computer software and tools to support various tasks

What You Can Expect

Transport provided in line with company and client requirements

Leadership supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit for more information.

A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.


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