ZAF-CSR CB
Job in
Cape Town, 7100, South Africa
Listing for:
Teleperformance
Full Time
position
Listed on 2026-01-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Position: ZAF-CSR CB 06022025
Overview
The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services. Teleperformance is a Regulated Financial Company operating largely in the BFSI sector.
“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks.
Sshortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”
Qualifications
Experience
Minimum of 6-12 months experience working within a similar service/Insurance driven BPO environment.Experience working within the Financial Service Industry or similar Regulated Industry - PreferredProven Experience in delivering excellent customer services to internal and external customersMaintain campaign performance, quality, regulatory and compliance standardsExperience in the insurance industryQualifications
Matric or equivalent
- EssentialOur Environment:
Values based environment where the customer is firstFast paced environment where attention to detail is of utmost importanceWe collectively embrace change and step up to the challengeSupport and guidance is a given - as much as independence is expectedResponsibilities
Responsibilities
Responding to Inbound Customers and Colleaguescustomer support agents are responsible for helping each customer find the appropriate solution for their situation.Taking ownership of high-risk vulnerable customers by providing end to end management and a consistent point of contactQueries to identify, qualify and closeUnderstanding customer’s reasons for exploring cancellation, addressing these positively, identifying opportunities, and looking at various options available with the ultimate aim of retaining their businessStriving for First Call Resolution, on every contactWorking closely with service colleagues to raise service standards through escalating issues and opportunities to the most appropriate person, developing joint solutions and sharing best practice.Undertaking other customer administration and product processing activities as necessary to maximize operational effectiveness and deal with peaks in demandProactively developing your customer service skill and knowledge, applying best practice techniques and tools and demonstrating our clients People Expectations to maximize your performance Complying with all our clients required standard of sales/service excellence and best practice, operating effectiveness and legal and regulatory requirementsAs part of working in the financial sector, you will be required to maintain customer accounts including taking fees, payments & interest.Taking correct information, asking the right questions, and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.adhere to FCA conduct rulesWorking in a finance-related field, but not actively working with money, a level of responsibility, trust, honesty and integrity are crucial.Skills and Attributes
An excellent communicator (written and oral)Self-MotivatedPassionate about learningTarget DrivenPolite, co-operative and a friendly manner essentialProfessional and welcomingStrong customer focusExcellent verbal communication skillsAbility to deliver excellent customer service experienceAbility to prioritize tasksProven ability to listen actively and to hear important informationComputer literacyStrong negotiation skillsCurious, Team Spirited and Big HeartedA positive mind set with a passion for continuous improvementAn exceptional driven and motivated individual with the passion to succeed in a fast-paced environmentHave the ability to build rapport with Customers giving a human touch to the conversationOwnership and Rapport building
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