Customer Liaison Officer

Minimum Requirements

• Grade 12.
• Computer literacy (TMS, Microsoft Word, Excel, Outlook).
• Strong interpersonal skills to liaise with staff and service providers.
• At least 3 years’ experience in operations, distribution, and warehousing.
• Ability to prioritize tasks and meet deadlines.

Client Relationship Management:

• • Build and maintain positive relationships, ensuring high satisfaction and retention.
  • Handle customer and third-party queries regarding deliveries and Proof of Delivery (POD).
  • Liaise with customers and third parties on damages, losses, and shortages.

• • Serve as the main point of contact for service requests, complaints, and inquiries, escalating complex issues when necessary.

Communication:

• • Clearly communicate service timelines, costs, and progress to customers.
  • Maintain open communication on failed/rejected deliveries and discrepancies on PODs.
  • Provide daily reporting on outstanding and customer reports.

• • Maintain detailed records of interactions, transactions, feedback, and complaints.

• • Work with internal teams to address customer issues and provide required documents.
  • Follow up on outstanding bookings, collections, and deliveries.

• • Process service requests, generate invoices, and manage related duties.

• • Provide support and troubleshooting assistance, including training clients on product/service usage.