Client Services Agent
Job in
Cape Town, 7100, South Africa
Listed on 2026-01-20
Listing for:
MVIA
Full Time
position Listed on 2026-01-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Are you passionate about delivering exceptional customer service and confident in a fast-paced call centre environment? We’re looking for energetic, service-driven Client Services Agents who thrive on making every customer interaction count.
In this exciting role, you’ll be the friendly, knowledgeable voice of our company — helping clients with queries, sharing product knowledge, and turning problems into positive experiences. If you're target-driven, tech-savvy, and love working with people, this is your opportunity to contribute and shine within a supportive and dynamic team.
Key Responsibilities
- Answer incoming calls and respond to customer emails in a professional, helpful manner
- Handle and resolve a wide range of customer queries quickly and accurately
- Provide detailed, up-to-date product and service information to clients
- Log and document all call information in line with company procedures
- Identify trends in customer concerns and share insights with the team
- Complete call reports and maintain accurate call logs
- Work towards achieving individual and team KPIs and call centre targets
- Participate in ongoing training and upskilling sessions
- Follow all internal processes and comply with company policies
- Support the team with any additional service tasks when needed
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