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Technical Support HelpDesk/Support

Incident & Ticketing Coordinator - IT Services

Job in Cape Town, 7100, South Africa
Listing for: NSC Global
Full Time position
Listed on 2026-01-20
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
  • IT/Tech
    Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A growing global network solutions company in Cape Town is seeking a Call Coordinator to manage ticket assignments and provide exceptional customer service. The role involves daily monitoring of customer ticket queues, updating incidents, and participating in conference calls with technicians. Candidates should have 1-2 years of experience, excellent communication skills, and proficiency in ticketing systems. This position offers the opportunity to work in a fast-paced environment contributing to service delivery improvement.
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