Dutch Speaking Call Center Agent - Talent Pool

Location

Cape Town, ZA

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you fluent in Dutch
and passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where communication, empathy, and problem-solving are key? If so, we have an exciting opportunity for you!

We’re seeking dedicated Dutch-speaking agents to provide exceptional support to our clients. You’ll be part of a team that values excellence, collaboration, and professional growth representing some of the world’s most recognizable brands.

Monday to Saturday | 09:00 – 17:00 GMT

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in both Dutch and English
  .
• Provide accurate information and resolve customer concerns promptly and professionally.
• Maintain a high level of empathy and professionalism in all interactions.
• Follow company policies and procedures to ensure consistent service delivery.
• Document customer interactions accurately and escalation issues when necessary.
• Collaborate with team members and other departments to enhance customer satisfaction.
• Meet performance targets including response time and customer satisfaction metrics
  .

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Grade 12
• Fluency in Dutch (spoken and written) is required.
• Proficiency in English to communicate effectively within the team.
• Previous experience in customer service, call centers
  , or a related field is preferred but not required.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer literacy and familiarity with CRM systems is a plus.
• A customer-focused mindset with a problem-solving attitude.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits that go beyond Salary. Our team members enjoy:

• Annual Leave
  :
  Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits: After probation, employees qualify for Medical Insurance. This gives you access to general practitioners, chronic medication, basic dental and optical care, as well as emergency…