Senior Inbound Tour Consultant - Groups & FITs, Northern Suburbs

Senior Inbound Tour Consultant – Groups & FITs

Location:

Cape Town, South Africa

Salary: R20,000 – R30,000 CTC (negotiable on experience)

• Create, cost, and manage itineraries for Group and FITs tours.
• Coordinate with suppliers – accommodation, transport, activity operators – to secure bookings.
• Handle client inquiries and provide exceptional customer service.
• Process reservations and ensure all logistics are accurately planned.
• Prepare travel documents such as itineraries, vouchers, and confirmations.
• Monitor and manage tour budgets to ensure cost‑effectiveness.
• Resolve any on‑tour challenges or emergencies promptly and professionally.
• Maintain up‑to‑date knowledge of travel trends, destinations, and supplier offerings.
• Work closely with the Product Manager and admin consultant to deliver seamless tour experiences.
• Maintain strong communication with clients, agents and internal team.
• Mentor junior staff and support training within the department.

• Experience:
  
  3–5 years in a similar role within travel or tourism, specifically Groups & FITs (Travel/Flight Agency experience will NOT be considered). Strictly inbound tour operations/DMC.
• Education:
  
  Diploma or degree in Tourism, Hospitality, or a related field preferred.

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to work under pressure.
• Proficiency in reservation systems and Microsoft Office Suite.
• Knowledge of destinations and tourism products relevant to Group/FIT travel.
• Ability to meet deadlines under pressure.

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