Global Air Support Coordinator

Global Air Support Coordinator page is loaded## Global Air Support Coordinator locations:
Cape Town, South Africatime type:
Full time posted on:
Posted 6 Days Agojob requisition :
JR1811

Let’s go on an adventure together!

Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you.

For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it.
* pretty sure
* you’ll fit right in, wherever that is.
* way too excited
* to meet you.
** ABOUT

THE ROLE
** The Air Coordinator is responsible for managing global air services operations, including ticketing, exchanges, refunds and schedule changes - while ensuring timely and accurate processing. This role supports Sales and Private Group teams to grow air attachment and acts as the primary liaison with regional airline partners. It also ensures compliance with airline policies, supports after-hours emergency services and contributes to operational efficiency through vendor collaboration, process optimization and interdepartmental teamwork.

This position reports to the Manager - Global Air.#
** Key

Duties & Responsibilities **##
** Ticketing and Airline Coordination:
*** Action all global air services and support, including ticketing, exchanges/re-issues, schedule changes and refunds.
* Respond in a timely manner to all emails.
* Stay fully informed of all airline rules & regulations.
* Ensure all tickets due are processed/issued daily.
* Assist the Inside Sales team with developing a culture & confidence in selling flights with tours.
* Ensure proactive follow-up with airlines on authorizations & problem file solutions.
* Be the point of contact for all G Air matters, (Internal Booking Engine, etc.)
* Assist in any air project-related development.
* Other duties or responsibilities as required.##
** Emergency Support and After-Hours Assistance:
*** Work according to the standard local office work schedule with occasional after-hours/weekend emergency support.
* Ensure a continuous flow of operations by handling after-hours and emergency issues, promptly addressing them to maintain the availability and operational status of all ticketing and air services outside of regular office hours.#
** Skills & Experience
*** Minimum 1-year experience in customer service & travel sales environment.
* Prior experience on Amadeus Cryptic entries (PNRs, fares, ticketing, exchanges, and refunds) is considered an asset.
* Advanced computer skills and ability to learn new systems.
* Confident using Microsoft (Word, Excel) and Google (Gmail/Drive) etc.
* Customer service focused, both internal and external.
* Strong written and verbal communication skills in English.
* Self-motivator and willing to communicate.
* Ability to multi-task and prioritize tasks/duties.
* Excellent organizational skills and attention to detail.
* Competitive Total Rewards Package, including exclusive travel perks!
* Additional days off, including on your birthday!
* Vacation time for you to recharge
* Enhanced Parental Leave
* Meaningful Employee Recognition Program
* Learning and Growth Opportunities
* Employee Resource Groups Applicable based on location Please note that Artificial Intelligence (AI) is used in the selection or interview process.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

Let’s go on an adventure together!

Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you.

For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it.
* way too excited
* to meet you.
* pretty sure
* you’ll fit right in, wherever that is.
#J-18808-Ljbffr