Coordinator-Customer Care Voice-Inbound
Job in
Cape Town, 7100, South Africa
Listed on 2026-01-12
Listing for:
EXL
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Coordinator-Customer Care Voice-Inbound
EXL – Cape Town, Western Cape, South Africa
The role involves supporting customers in contacting our organization by phone, helping them resolve issues efficiently, and promoting digital self‑service options.
Responsibilities- Promote digital self‑service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption.
- Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalating complex matters where necessary.
- Run basic diagnostics to better understand the root cause of issues and feed back findings to enable continuous improvement for seamless customer experience.
- Commit accurate data entry into systems and maintain thorough records.
- Identify issues and potential issues for customers and escalating, as appropriate, to the relevant team (i.e., incident management).
- Identify opportunities for process and service improvements and discuss these openly with your manager.
Entry level
Employment TypeFull‑time
Job FunctionOther
IndustryBusiness Consulting and Services
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