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Head of Customer Experience Hybrid
Job in
Cape Town, 7100, South Africa
Listed on 2026-01-10
Listing for:
The Legends Agency
Full Time
position Listed on 2026-01-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual -
Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
A fast-growing online betting brand based in Cape Town is seeking a Head of Customer Service to lead and mentor a high-performing team. The ideal candidate should have extensive experience in the gambling industry, particularly in managing customer service teams and ensuring compliance with regulations. Responsibilities include establishing service standards, handling escalated cases, and collaborating with cross-functional teams to enhance user experience.
This role offers a hybrid working model and is designed for someone passionate about customer service and the iGaming sector.
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