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Head of Customer Experience Hybrid

Job in Cape Town, 7100, South Africa
Listing for: The Legends Agency
Full Time position
Listed on 2026-01-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
  • Entertainment & Gaming
    Customer Service Rep
Job Description & How to Apply Below
Position: Head of Customer Experience & Growth (Hybrid )
A fast-growing online betting brand based in Cape Town is seeking a Head of Customer Service to lead and mentor a high-performing team. The ideal candidate should have extensive experience in the gambling industry, particularly in managing customer service teams and ensuring compliance with regulations. Responsibilities include establishing service standards, handling escalated cases, and collaborating with cross-functional teams to enhance user experience.

This role offers a hybrid working model and is designed for someone passionate about customer service and the iGaming sector.
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