Collections Advisors; UK

Job Overview

Join to apply for the Collections Advisors (UK) role at CXP are now part of the Huntswood Group

Do you have a passion for helping customers when they need it most? Join a fast‑growing, dynamic team where empathy meets excellence. This is your chance to make a real difference in people’s lives while building a rewarding career in financial services. We’re looking for experienced, compassionate advisors who can support customers during challenging times. Talking about debt isn’t easy—but with your understanding and clear communication, you’ll create an atmosphere of trust and deliver fair outcomes every time.

If this sounds like you, this is your chance to shine!

• Be the first point of support for customers via phone, email, and letter
• Handle payment queries with empathy and professionalism
• Take full ownership of calls, resolving issues and delivering excellent service
• Assist vulnerable customers with tailored solutions
• Make outbound calls and emails to resolve missed payments
• Ensure compliance with financial regulations and company policies

• Grade 12 or equivalent qualification
• 2+ years experience in Collections (preferably financial services/fintech)
• Strong communication and listening skills
• Ability to handle sensitive conversations with empathy
• Knowledge of FCA, PRA, Consumer Duty, and Treating Customers Fairly principles
• Proficiency in MS Word and Excel
• Organised, detail‑oriented, and goal‑driven

• Excellent verbal and written communication
• Customer‑centric mindset
• Confidence in decision‑making under pressure
• Ability to work independently and as part of a team
• Passion for delivering first‑class customer service

• Salary to be discussed at the interview stage
• UK Hours and Rotational Shifts

• Bring Your “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
• Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
• Enable and Empower all Employees – Our employees are the heart of our success.
• Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.
• Own It – Take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WOW” moments for your customers every time.

Entry level

Full‑time

Accounting/Auditing and Finance;
Industries:
Outsourcing/Offshoring