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Customer Service Rep Customer Success Mgr./ CSM

Inbound Customer Care Coordinator

Job in Cape Town, 7100, South Africa
Listing for: EXL
Full Time position
Listed on 2026-01-02
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading service provider in Cape Town is seeking a Coordinator for Customer Care in a full-time role. The position focuses on promoting digital self-service options and efficiently resolving customer complaints. Responsibilities include running diagnostics for issues, ensuring accurate data entry, and identifying opportunities for process improvements. This is an entry-level position requiring strong communication skills and a customer-oriented mindset.
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