Social Media & Content Creator

Job Description

Social Media & Content Creator
Pepper club Hotel, Cape Town

Reports to:

Marketing Coordinator

Pepper club Hotel is recruiting a hands-on Social Media & Content Creator to produce high-quality visual content that reflects our brand and guest experience. This role is ideal for a creative who can plan shoots, capture content, edit, and publish consistently while maintaining professional standards.

Content Production & Shoots

• Plan and execute in-house photo and video shoots
• Capture content across rooms, spa, F&B, events, and guest experiences
• Direct staff during shoots professionally and efficiently

Editing & Publishing

• Edit photo and video content for social platforms (Reels, Stories, Posts)
• Publish content across Instagram, Facebook, and Tik Tok
• Maintain an organised content library and caption bank

Community Engagement & Guest Interaction

• Manage comments, DMs, mentions, and social enquiries
• Respond professionally and escalate guest concerns appropriately
• Route booking-related enquiries to the Reservations team

Reporting & Performance

• Track engagement, reach, and content performance
• Provide regular insights to the Marketing Coordinator

Living the RAISE Values

• Take responsibility for content quality and posting consistency
• Act with integrity in all guest-facing communication
• Deliver service-focused responses aligned to brand standards
• Strive for excellence in visual quality and storytelling

• 2–4 years social media or content creation experience
• Portfolio of photo, video, and social content required
• Strong Canva skills (required)
• Video editing tools such as Cap Cut or InShot advantageous
• Confident shooting on smartphone (camera skills advantageous)
• Strong writing skills and attention to detail
• Basic SEO knowledge and keyword awareness advantageous

• Creative but structured and reliable
• Strong visual eye and storytelling ability
• Consistent, disciplined, and deadline-driven
• Professional, brand-aware, and guest-focused

Pepper club Hotel is a luxury 5-star hotel located in the heart of Cape Town. Known for its contemporary style, personalised service, and attention to detail, the hotel offers premium accommodation, dining, spa, and conferencing experiences to both local and international guests.

Pepper club operates in a fast-paced, standards-driven environment where professionalism, structure, and accountability matter. The business values people who take ownership of their work, communicate clearly, and consistently deliver quality, whether guest-facing or behind the scenes.

The hotel’s culture is grounded in responsibility, accountability, integrity, service, and excellence, with a strong focus on operational readiness, collaboration, and continuous improvement.