Head of Sales

Overview

The Head of Sales is responsible for leading and growing the South African sales operation supporting our UK Group company, while also playing a senior strategic role in shaping group sales performance across multiple business divisions.

This role carries full accountability for delivering agreed sales targets, building high-performing sales teams, and embedding scalable, compliant and commercially effective sales frameworks. The role requires a strong balance between strategic sales leadership and hands-on operational management within a high-volume contact centre environment.

• Develop and execute a sales strategy aligned to the UK Growth & Enablement roadmap and group commercial objectives.
• Translate group growth plans into executable, measurable sales programmes across multiple business divisions.
• Identify new revenue opportunities within the group portfolio, including cross-sell, upsell and retention-led sales models.
• Provide commercial input into growth initiatives, proposals and performance reviews.
• Own sales forecasting, budgeting, capacity planning and target setting in partnership with finance and operations.

• Lead the end-to-end South African sales operation, ensuring consistent delivery against volume, revenue, quality and compliance targets.
• Design and embed scalable sales structures, including team design, leadership layers, performance management and incentive frameworks.
• Drive productivity, conversion, and revenue per agent through effective sales methodology, dialler strategy, scripting and campaign optimisation.
• Ensure all sales activity is compliant with UK regulatory standards and internal governance frameworks.
• Oversee daily, weekly and monthly sales performance rhythms, ensuring strong use of MI, insights and corrective action.

• Build, mentor and lead a high-performing sales leadership team across divisions.
• Create a strong sales culture centred on accountability, ethical selling, customer outcomes and continuous improvement.
• Partner with L&D to design and deliver world-class onboarding, product training and sales capability programmes.
• Own succession planning and talent development within the sales function.
• Drive engagement, retention and leadership capability within a competitive contact centre market.

• Act as a senior operational and commercial interface to UK stakeholders and utility partners.
• Lead sales performance reviews, QBRs and growth planning sessions with internal and client teams.
• Collaborate cross-functionally with Operations, Quality, Compliance, Marketing, Workforce and Finance to optimise sales delivery.
• Represent the South African sales operation in group-level planning, transformation and growth initiatives.

• Minimum 5 years Senior Sales leadership experience within a contact centre, BPO or utilities environment.
• Proven track record of delivering large-scale sales targets across multiple campaigns or business units.
• Strong understanding of high-volume, regulated sales environments (preferably UK utilities, financial services or telecoms).
• Demonstrated experience balancing strategic sales planning with hands-on operational leadership.
• Advanced capability in performance analytics, forecasting and commercial reporting.
• Experience leading multi-layered sales teams and senior managers.

• Experience working with UK clients or within offshore delivery models.
• Exposure to multi-channel sales environments (voice, digital, retentions, inbound and outbound).
• Formal sales leadership or commercial qualification

• Monday to Friday (no weekends)
• UK operating hours (8:30am
  -5:30pm)
• Medical Aid (fully covered by the company)
• Based in Bellville (Parc Du Cap Business Park)

We re committed to Employment Equity and will give preference to candidates from Employment designated groups, as guided by the Equity Act.