WFM Analyst: Optimize Center Ops
Job in
Cape Town, 7100, South Africa
Listed on 2026-01-29
Listing for:
Teleperformance
Full Time
position Listed on 2026-01-29
Job specializations:
-
Business
Job Description & How to Apply Below
A global contact center leader in Cape Town seeks a Real-Time Analyst to manage real-time resource allocation and monitor service levels. This role requires strong analytical skills, proficiency with real-time monitoring tools, and effective communication abilities. The ideal candidate will have at least 18 months in an RTA role and experience in a BPO environment. Join us to enhance workforce efficiency and client satisfaction!
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